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What is Sympl?

Sympl is a fintech platform that empowers its partnered merchants to increase their sales by selling their products and services directly to eligible bank card holders on short-term, 0% interest payments plans up to 5 months.

What does Sympl do?

Sympl helps its partnered merchants to offer their customers the opportunity to better manage their expenses by paying later on 3, 4 or 5 payments with 0% interest and and 0 application process. Sympl is the first checkout platform of its kind that allows any eligible bank card holder to buy now and pay later on 0% interest payment plans with no documents, pre-registration, application process, nor long approval time required.

Why choose Sympl as a customer? What’s unique about Sympl?

There are many unique features including:

  1. We accept any customer with an eligible, valid bank card including debit and credit cards.
  2. There are no documents, no pre-registration, no application process, no long approval time is required to pay later with Sympl; all you need to do is choose to pay later with Sympl at checkout.
  3. You pay later with 0% interest on any purchase, no matter the store or the amount of your purchase.
  4. You pay later on short-term payment plans including 3, 4, or 5 payments that can be paid every week, every two weeks, or every month according to your choice.
  5. There are no hidden fees; everything is displayed in the purchase experience prior to confirming your order with complete transparency.

You do not need to make any effort to remember or pay your payments because the payments are automatically deducted from your card on their due dates.

Why choose Sympl as a business? What’s unique about Sympl?

Sympl allows any walk-in customer with an eligible bank card, whether debit or credit, who enters your store or visits your online shop, to pay later without any application process nor documents required.

Sympl helps you to:

  1. Increase your customers’ purchasing power.
  2. Increase your sales.
  3. Increase your average order value.

Increase your customers’ purchase frequency.

At which countries is Sympl service available?

Currently, Sympl is only available in Egypt.

Where can I use Sympl?

You can use Sympl in-store or online at our partnered merchants. You can check our partners through the mobile app http://onelink.to/vjsat6 or website www.sympl.ai 

Do I need to have the full transaction amount on the card?

Yes, the bank card balance needs to cover the full transaction amount at the time of purchase.

Is there anything I am required to do after the transaction is successful?

No, nothing is required. You will just receive a confirmation SMS with a link to download the app and view your transaction details, track your payments, and stay updated with our offers and new partners.

Can I make an early settlement?

Yes, you can early settle at any time through Sympl’s mobile app after paying the remaining payments with your bank card. 

How do I make a return/exchange with Sympl?

Any return/exchange for a Sympl transaction is processed according to the merchant’s refund and exchange policy so you need to contact the store/online shop you purchased from and request the refund/exchange. For more info, visit our Refund Policy

What happens if I make a refund?

The down payment is refunded to your bank card used during purchase.

The service fee is refunded in case the refund took place within 72 hours from purchase date.

Also, there will be a refund for any past paid payments related to this transaction (if any) as well as cancelling any upcoming payments related to this transaction.

Didn’t find an answer to your question here?

Send us your question on contact@sympl.ai or call us on 15987 and we will answer all your questions right away. 

What is required to use Sympl or be a Sympl customer?

Nothing is required from you; you just choose to pay later with Sympl with no documents, no pre-registration, no application process, no long approval time.

What kind of information is needed to use Sympl?

When making a purchase using Sympl, we ask you to provide your card details, mobile number, and National ID card number.

Do I need to pay a down payment or any fees to use Sympl?

We can require a minimum down payment upon checkout, and in this case the customer has to pay the down payment with his bank card in order to complete the transaction in addition to paying the one-time service fee using his bank card.

How do I pay the down payment and service fee?

The down payment and service fee get deducted from the bank card used during purchase.

Can I use a non-Egyptian bank card with Sympl?

No, we only accept Egyptian bank cards.

How do I shop with Sympl?

Shopping with Sympl is simple:

  • Visit the store or online shop where you want to shop from Sympl’s merchant network and choose to pay later with Sympl as a payment method
  • Enter your card details, mobile number, and National ID card number
  • Choose your payment plan on 3, 4 or 5 payments every week, every two weeks or every month and pay the required down payment (if any) and the one-time service fee with your bank card.

That’s it! You purchase is done in less than 10 seconds and you will receive a confirmation SMS with a link to download the app to view your transaction details, track your payments, and stay updated with our offers and new partners.

Does Sympl make a hold on the card with the full transaction amount?

No, we do not hold the full transaction amount on the card; however, the customer needs to ensure that his card balance covers his full transaction amount.

How do I pay my due payments?

You do not need to make any effort because the payments get automatically deducted on their due dates from the bank card saved during purchase. We also send payment reminder SMS before deducting the payment from your card. If we fail to automatically deduct the payment from the card, the customer can use Sympl’s mobile app to pay online using any other bank card or cash through our partnered cash collection portals

Is there any extra fee I need to pay if I missed a payment?

Yes, we charge a late fee on every late payment.

Can I pay a payment before its due date?

No, this feature is currently not available.

I am a vendor; how do I join Sympl partners?

All you need to do is to fill in a quick registration form with a few data about your business through this link and our team will contact you shortly to start the onboarding process. 

Didn’t find an answer to your question here?

Send us your question on
contact@sympl.ai
and we will answer all your questions right away.