Terms & Conditions




Any customer is obligated to read these terms and conditions carefully before using our services to ensure that they are fully aware of such terms. Whenever a customer uses Hattrick by Sympl service, downloads or logs in to Sympl mobile app, it means that the customer is fully aware of those terms and conditions, agrees to them, and abides by them. Sympl preserves the right to amend or change any of these terms and conditions at any point in time without any prior notice to the customer. The customer must revise these terms and conditions regularly in order to be aware of any updates or changes that are applied. Thus, by continuing to use our service and mobile app, the customer then agrees and accepts such modifications.


The Company “Sympl”

“Sympl” company for financial technology and solutions SAE, an Egyptian joint stock company, incorporated and regulated according to the laws of the Arab Republic of Egypt, registered under Commercial Registration No. 171060 and Tax Card No. 643-247-289, and its head office at Majarrah Business Mall, Venus Building No. 1, Second Floor, Plot No. 12, Crazy Water Axis, Sheikh Zayed City, October 6, PO Box 12580.

Sympl Services

Sympl is a leading company in the field of fintech solutions and it provides an electronic platform to help merchants better manage their transactions, increase their sales through the Internet and mobile phone, as well as developing a more effective way for merchant settlement  in return for goods and services sold under the agreement with e-payments service providers and a network of vendors who sell products and services to their customers and provides different means of payment and collection, in cash or on credit, in exchange for goods and services.


Terms of Use

  • The merchant offers the service of buy now and pay later through Hattrick by Sympl only to qualified bank card holders and Sympl determines the eligibility of the customer according to its discretion at the time of purchase, with the condition that the customer meets the below criteria:
  1. has an Egyptian mobile number.
  2. Has an Egyptian National ID card
  3. purchases products/services with a minimum amount of EGP500.During Hattrick by Sympl purchase experience, the customer enters his mobile number, and chooses the 3 months payment plan.
  • Before completing Hattrick by Sympl’s purchase experience, the customer enters the OTP (One Time Password) sent in an SMS to his entered phone number.
  • During Hattrick by Sympl purchase process, the customer has to pay a service fee shown in the experience and by completing the transaction, the customer agrees to deduct this amount from the payment method used to make the purchase.
  • By completing the transaction, the customer is responsible to pay the transaction amount on his chosen pay later plan at the due dates.
  • By completing the transaction, the customer accepts and agrees to these terms and conditions, and he is obligated to pay all fees and payments resulting from his purchase with Hattrick by Sympl.
  • The customer receives a copy of Hattrick by Sympl’s receipt from the merchant including the transaction details.
  • Once the transaction is successful, the customer receives a confirmation SMS with the transaction reference number, due payment amount and a link of the Terms and Conditions.
  • Once the transaction is successful, the customer is responsible to view and track his payment due dates through the electronic application



  • We do not charge any interest on the customer on his purchase, regardless of the vendor or the value of transaction.
  • We charge a one-time service fee on every purchase to be paid by card (the customer can check it in the purchase experience)
  • We charge a late fee on each late payment.

Customer Personal Information

  • Any kind of information the customer provides related to his identity, account, or transactions and provided through the purchase experience, the customer then confirms that this information is true, accurate, current, and complete.
  • The customer also acknowledges that in case of any change in such information, he is responsible to update it and notify us immediately through any of our contact channels.
  • The customer acknowledges that the mobile number is correct, current, and belongs personally to the customer.


Sympl rights

  • We have intellectual property right to all text, graphics, logos, trademarks, service marks, icons, images and software displayed through Sympl mobile app, website, social media pages or any platform belonging to our partners, and it is strictly prohibited to copy, redistribute, or use any of this content, or publish it.
  • We have the right to save data about our customers’ purchases and previous transactions for the purpose of improving his use of our service and our platform, and to provide him with better offers and benefits.
  • Sympl has the right to share personal or other information about the Customer with any third parties that cooperate in the achievement of its purposes and for the purpose of providing the Client with better services and benefits. The Client agrees to share this information for this purpose only.


Return and exchange

  • Any refund or exchange is processed according to the merchant’s return and exchange policy.
  • Any refund or exchange shall be processed at the same store at which the original transaction took place.
  • Any cancellation and/or changes made to the due payments resulting from the full or partial refund, are automatically reflected on the customer’s account
  • For more details, please call us on 0221238777



  • The merchant is fully responsible, without any liability on Sympl, to deal with any complaints from customers related to the condition, quality, delivery, refund or exchange of products or services purchased using Sympl.
  • Sympl is not responsible for any products or services that are advertised or offered by our partners through any platform owned by the partners.
  • The customer can submit any complaints related to our services through calling us on 0221238777.