Privacy Policy

Your privacy is critically important to us at Sympl, and we have a few fundamental principles we wanted to share with you up front:

  • We are thoughtful about the personal information we will ask you to provide and the personal information that we will collect about you as a user of Sympl’s services.
  • We do not store your financial information in our servers, as we rely on an external payment solution provider(s) for your payment processing.
  • We aim for full transparency on how we gather, use, and share your personal information, and will use the data we collect to improve our services and offering to users.

Below is our Privacy Policy, which incorporates and clarifies these principles. This Privacy Policy describes how Sympl (“Sympl”, “we”, “us” and “our”) collects and uses your personal data when you use any of Sympl’s services (the “Services”). Examples of our Services are when you pay with Sympl as a payment method at checkout, when you contact us, when you use the Sympl website or download or use the mobile application (“Sympl”, “App”), or when your information is autofilled in the checkout of an on-line or physical store that uses Sympl. This Privacy Policy also describes your rights in relation to your personal data in our control, and how to exercise those rights.

Some of our Services will provide you access to content and functionality offered by other companies other than Sympl (“Third Party Services”). This is for example the case when we link to merchants from our websites, and when you access third party sites while using the web browser in the Sympl App. This Privacy Policy does not apply to the collection and use of your personal data in Third Party Services, and Sympl is not responsible for such third parties’ processing of your personal data. Similarly, our merchants and commercial partners (including payment and advertising partners) are independent of Sympl, and may have privacy policies that differ from our own. Our merchants and commercial partners are responsible for their own privacy policies and privacy practices. Before disclosing your personal data to any third party we recommend that you examine the terms and conditions and privacy policy of that third party.

What This Policy Covers

This Privacy Policy applies to information that we collect about you when you use our website and our mobile applications.

What We Collect

We only collect personal information about you if we have a reason to do so — for example, to provide our products and services to you, to communicate with you, or to improve our product or service offering to you. We collect this information from three sources: if and when you provide your personal information to us, automatically through a browser or device, and from outside or third-party sources after receiving your consent.

The information that you provide to us includes, but is not limited to, the following:

  1. Basic account information: this is information regarding your name, contact details and related contact information, telephone number, email address, and other identifying addresses for electronic communications, including date of birth.
  2. Transaction and general communication information: this is information about your transaction history, shopping behaviour, viewing history, and preferences for merchants and products. You may also provide us with information when you respond to surveys, communicate with us about a support question, or sign up for a newsletter. When you communicate with us via a form, email, phone, or otherwise, we store a copy of our communications (including any call recordings as permitted by applicable law).

The Information We Collect Automatically:

  • Information that web browsers, mobile devices, and servers typically make available, including the browser type, IP address, unique device identifiers, language preference, referring site, the date and time of access, operating system, and mobile network information.
  • Other information typically made available includes information such as a Media Access Control (MAC) address, computer type (Windows or Mac), screen resolution, operating system name and version, device manufacturer and model, language, internet browser type and version and the name and version of the services (such as the app) being used. Your IP address, which is automatically assigned to a computer by an Internet Service Provider, will be identified and logged automatically in our server log files whenever a user accesses any of our services, along with the time of the visit and the page(s) that were visited.
  • Usage information: we collect information about your usage of Sympl’s services, and we will use IP addresses for purposes such as calculating usage levels, diagnosing server problems and for other administration purposes.
  • Location information: We may determine the approximate location of your device from your IP address. We may also collect information about your precise location via our mobile app, if you allow us to do so through your mobile device operating system’s permissions. We derive approximate location from IP address for such purposes and to analyze where users are using our website, apps and services, to improve the shopping experience when using Sympl.
  • Information from cookies & other technologies: a cookie is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns. Pixel tags (also called web beacons) are small blocks of code placed on websites and emails. Sympl uses cookies and other technologies to help us identify and track visitors, usage, and assess preferences for our Products and Services, as well as track and understand our marketing effectiveness and to deliver targeted ads, offers and promotions.


Information We Collect from Other Sources

  • In the future we may also elect to get information about you from other sources. For example, if you link your Sympl account through another service (like Google or Apple) or if you connect your website or account to a social media service (like Twitter or Facebook), we will receive information from that service (e.g., your username, basic profile information, friends list) via the authorization procedures for that service and after your personal consent. The information that we receive depends on which services you use or authorize and what options are available. Third-party services may also give us information, like mailing addresses for individuals who are not yet our users but could be in the future. We plan to use this information from third parties for marketing and advertising purposes.

How and Why We Use Information

We use information about you for the purposes listed below:

  • To provide Sympl’s fundamental services to you, for example, to set up and maintain your account, process payments and orders, provide customer service, and verify user information. In the future, we look forward to expanding and personalizing Sympl’s offerings to you.
  • To ensure quality, maintain safety, and improve Sympl’s products. For example, by providing automatic upgrades and new versions of Sympl where we release new features. Or, for example, by monitoring and analyzing how users interact with our existing features so we can test and create new features that we think our users will enjoy and that will help them manage their spending more efficiently or make Sympl easier to use.
  • To market and advertise Sympl’s services and measure, gauge, and improve the effectiveness of our marketing strategies in partnership with merchants. For example, by targeting our marketing messages to groups of our users (like those who shop for particular products online), then advertising certain products, and analyzing the results of our marketing campaigns (like how many people completed a purchase), we can better understand and forecast user retention.
  • To protect Sympl’s technology, our users, and the public. For example, by detecting security incidents; detecting and protecting against malicious, deceptive, fraudulent, or illegal activity; fighting spam; complying with our legal obligations; and protecting the rights and property of Sympl, which may result in us, for example, declining a transaction or temporarily closing a user’s account. Sympl has a legitimate interest in carrying out continuous credit and risk analysis to protect our business.
  • To fix problems with our Services. For example, by monitoring, debugging, repairing, and preventing issues ahead of time, to ensure a great user experience.
  • To customize the user experience, and personalize your experience by serving you relevant notifications and advertisements to use Sympl on more products that you would like with a wider range of merchants, and recommending content through our mobile applications, and providing new content for your pleasure.
  • To communicate with you. For example, by emailing you and sending you text messages to ask for your feedback, share tips for getting the most out of our products, or keep you up to date on Sympl; texting you to verify your payment; or calling you to share offers and promotions that we think will be of interest to you. If you don’t want to hear from us, you can opt out of marketing communications at any time. (If you opt out, we’ll still send you important updates relating to your account, including for example: when certain payments are due.)

Sharing Information

We share information about you in limited circumstances, and with appropriate safeguards on your privacy. These are spelled out below:

  • Third-party vendors: We may share information about you with third-party vendors who need the information in order to provide their services to us, or to provide their services to you or your site upon your consent. This includes vendors that help us provide Sympl to you (like our payment providers, which powers payments, and will process your card transaction). Our payment providers assist us to improve Sympl’s security, operations, and efficiency, by developing further fraud prevention services that allow us to analyze fraudulent payment transactions. Other vendors include those that assist us with our marketing efforts (e.g., by providing tools for identifying a specific marketing target group or improving our marketing campaigns, and by placing ads to market our services); those that help us understand and enhance Sympl (like certain analytics providers); those that make tools to help us run our operations (like programs that help us with task management, scheduling, word processing, email and other communications, and collaboration among our teams); among other third-party tools that help us manage our internal operations; and companies that make products available on our websites who may need information about you in order to, for example, provide technical or other support services to you. We require vendors to agree to privacy commitments in order to share your information with them.
  • Advertising and analytics services provided by others: ads appearing on any of our Services may be delivered by advertising networks. Other parties may also provide analytics services via our Services. These advertising networks and analytics providers may set tracking technologies (like cookies) to collect information about your use of our Services and across other websites and online services. These technologies allow these third parties to recognize your device to compile information about you or others who use your device. This information allows us and other companies to, among other things, analyze and track usage, determine the popularity of certain content, and deliver ads that may be more targeted to your interests on certain products. Please note this Privacy Policy only covers the collection of information by Sympl and does not cover the collection of information by any third-party advertisers or analytics providers.
  • Legal and regulatory requirements: We may disclose information about you in response to a subpoena, court order, or other governmental request from a regulator.
  • To protect rights, property, and others: We may disclose information about you when we believe in good faith that disclosure is reasonably necessary to protect the property or rights of Sympl, third parties, or the public at large.
  • Business transfers: In connection with any merger, sale of company assets, or acquisition of all or a portion of our business by another company, or in the unlikely event that Sympl goes out of business or enters bankruptcy, user information would likely be one of the assets that is transferred or acquired by a third party. If any of these events were to happen, our Privacy Policy would continue to apply to your information and the party receiving your information may continue to use your information, but only consistent with this Privacy Policy.
  • With your consent: We may share and disclose information with your consent or at your disrection. For example, we may share your information with third parties when you authorize us to do so, like when you connected your site to a social media service, or if we launch new features that refer you to banks or other financial institutions that may provide products or services outside of Sympl’s scope.
  • Aggregated or de-identified information: We may share information that has been aggregated or de-identified, so that it can no longer reasonably be used to identify you. For instance, we may publish aggregate statistics about our users to facilitate customized advertising campaigns on other platforms.
  • Published support requests: If you send us a request for assistance (for example, via a support email or one of our other feedback mechanisms), we reserve the right to publish that request in order to clarify or respond to your request, or to help us support other users.


How Long We Keep Information

We generally discard information about you when it’s no longer needed for the purposes for which we collect and use it as described in the sections above. For example, we keep the web server logs that record information about a visitor to Sympl’s website or application, like the visitor’s IP address, browser type, and operating system for a limited time until it is no longer needed. We retain the logs for this temporary period of time in order to, among other things, analyze traffic to Sympl’s website and applications and investigate issues if something goes wrong.


While no online service is 100% secure, we work very hard to protect information about you against unauthorized access, use, alteration, or destruction, and take reasonable measures to do so. We monitor our Services for potential vulnerabilities and attacks, and to reiterate, we do not store your financial information on Sympl’s servers.

Your Rights

Subject to the conditions prescribed in applicable laws, you have the right: to access, rectify or request erasure of your personal data; to ask us to restrict processing of it; and to request portability of it. Subject to the conditions prescribed in applicable laws, you have the right to object, on grounds relating to your particular situation, to processing of your personal data which is based on our or a third party’s legitimate interests; and to object to processing of your personal data for direct marketing purposes.

The rights may be limited, for example if fulfilling your request would reveal personal data about another person, where they would infringe the rights of a third party (including our rights) or if you ask us to delete information which we are required by law to keep or have compelling legitimate interests in keeping. We will inform you of relevant exemptions we rely upon when responding to any request you make.

You can exercise these rights by contacting us using the contact details provided below.

Contacting Us About These Rights

If you’d like to contact us about one of the other rights, scroll down to “How to Reach Us” to, well, find out how to reach us. When you contact us about one of your rights under this section, we’ll need to verify that you are the right person before we disclose or delete anything. For example, if you are a user, we will need you to contact us from the email address associated with your account. You can also designate an authorized agent to make a request on your behalf by giving us written authorization. We may still require you to verify your identity with us.

How to Reach Us

If you have a question about this Privacy Policy, or you would like to contact us about any of the rights mentioned in the Your Rights section, please contact us via email at

Privacy Policy Changes

Although most changes are likely to be minor, Sympl may change its Privacy Policy from time to time and will update the timestamp below. Sympl encourages visitors to frequently check this page for any changes to its Privacy Policy. If we make any changes, we may provide notice by sending you a notification through email or your dashboard. Your further use of the Services after a change to our Privacy Policy will be subject to the updated policy. This policy was last updated in October 2021.